Career

 E-commerce Customer Service 

“Female, Heliopolis residence only”

Send Your CV

 Overview:
FloraDoor online Florist is seeking an e-Commerce customer service agent to perform a variety of tasks. These duties include, but are not limited to answering customer calls in a friendly, courteous manner. Coordinate with florist operations, the delivery staff, and third-party delivery and managing an e-commerce system to ensure that customers are satisfied.

Responsibilities:

• Monitoring daily operations of E-Commerce transactions
• Receiving and processing orders in an accurate and efficient manner
• Effectively resolving customer inquiries and escalating as appropriate
• Engaging customers through email and social networks to resolve service issues.
• Following up with customers to ensure their satisfaction
• Managing the E-Commerce Content Management Systems
• Educating customers on using our e-commerce system
• Communicate with third-party delivery regarding service levels and customer issues.
• Coordinating with E-Commerce and Digital Marketing teams
• Other duties as assigned

Required Skills:

• Excellent written and verbal communication skills “ English” is a must
• Detail oriented, flexible, adaptable, optimistic, dynamic self-starter and high sense of ownership.
• Able to work in a fast paced, detail orientated environment
• Excellent interpersonal and communication skills
• Intermediate PC and PC application skills
• Bachelors Degree, 20 to 25 years old
• Polite, friendly attitude to deal pleasantly with customers
• Ability to work under deadlines
• Strong phone/call center skills.
• Expert in MS Office and related applications.This email address is being protected from spambots. You need JavaScript enabled to view it.?subject=E-commerce%20customer%20service%20agent%20″>
  
• Please send your CV to admin@floradoor.com